Privacy Policy

Last updated: 1 August 2026

Hope Property Care Services Pty Ltd, trading as Hope Cleaning Services (“we”, “us”, “our”), respects your privacy. This policy explains what personal information we collect through hopeclean.com.au, why we collect it, who we share it with, and the choices you have.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

We provide commercial and office cleaning services in Sydney, New South Wales.

  • Business name: Hope Property Care Services Pty Ltd, trading as Hope Cleaning Services
  • ABN: 17 683 938 856
  • ACN: 683 938 856
  • Address: 108/11 Junia Avenue, Toongabbie NSW 2146
  • Email: info@hopeclean.com.au
  • Phone: 1300 711 986

What we collect

Information you give us

When you complete an enquiry or quote form, we collect:

  • your name
  • your email address
  • your phone number
  • the suburb or location you select
  • the service you are interested in
  • any message you write

If you contact us by phone, email or the website chat, we collect whatever you choose to tell us in that conversation.

Information collected automatically

When you submit a form we also record, for security and to prevent spam:

  • your IP address
  • your browser and device information (user agent)
  • the page you submitted the form from
  • the date and time of the submission

Through analytics and advertising tools (see below) we also receive general information about how the site is used — pages viewed, approximate location (usually city level), device and browser type, how you arrived at the site, and how you interact with pages.

What we do not collect

We do not ask for or store payment card details, government identifiers, or sensitive information (such as health information) through this website.

Why we collect it

We use your personal information to:

  • respond to your enquiry and provide a quote
  • arrange and deliver cleaning services
  • contact you about your enquiry or an existing job
  • keep records of enquiries and work performed
  • protect the website against spam and fraudulent submissions
  • understand how our website is used, so we can improve it
  • measure the performance of our advertising

We do not sell your personal information.

Who we share it with

We share information with the following service providers, who process it on our behalf:

  • SiteGround — website and database hosting
  • Google (Analytics, Ads, Tag Manager, reCAPTCHA) — website analytics, advertising measurement, spam protection
  • Meta (Facebook) — Meta Pixel, for advertising measurement and audiences
  • Microsoft — Clarity, to understand how visitors use pages
  • CollectChat — website chat
  • Email and IT providers — delivering enquiry notifications to our team

We may also disclose information where required or authorised by law.

Overseas disclosure

Several of these providers are located outside Australia, or store data outside Australia — including in the United States and other countries. By submitting an enquiry you consent to your information being disclosed to these overseas recipients. We take reasonable steps to use reputable providers, but overseas recipients may be subject to different privacy laws than Australia’s.

Cookies and tracking

Our website uses cookies and similar technologies to make the site work, remember your preferences, measure traffic, and to show and measure advertising — including advertising on Google and Meta platforms.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the site work.

You can opt out of:

Our forms use Google reCAPTCHA v3 to block automated spam. Its use is subject to Google’s Privacy Policy and Terms of Service.

How long we keep it

We keep enquiry records for 7 years from your last contact with us, so we can respond to follow-up questions, meet our record-keeping obligations, and resolve any disputes. After that we delete or de-identify them.

Analytics and advertising data is retained according to each provider’s own retention settings.

How we protect it

Enquiries are stored in our website’s database on secure hosting, and are sent to our team by email. Access is limited to people who need it to run the business. We use encrypted connections (HTTPS) across the website.

No method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Your rights

You can ask us to:

  • access the personal information we hold about you
  • correct it if it is wrong, out of date or incomplete
  • delete it, where we are not required to keep it

Contact us at info@hopeclean.com.au or 1300 711 986. We will respond within a reasonable time, and may need to verify your identity first.

Complaints

If you believe we have mishandled your personal information, contact us first at info@hopeclean.com.au and we will investigate.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

Changes to this policy

We may update this policy from time to time. The current version is always available at this page, with the date it was last updated shown at the top.

Contact us

Hope Property Care Services Pty Ltd (trading as Hope Cleaning Services)
ABN 17 683 938 856
108/11 Junia Avenue, Toongabbie NSW 2146
info@hopeclean.com.au · 1300 711 986

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